You have discovered that your child has a social media account, messaging app, or online profile you did not know about. This might be a 'finsta' (fake Instagram), a secondary account, an account on an age-restricted platform, or a hidden app disguised as something else.
Discovering a hidden account can feel like a betrayal of trust, but it is important to understand why children create them before reacting. Some children want privacy and independence — a normal developmental need. Others may be hiding harmful activities or contacts. How you handle this discovery will significantly affect your child's willingness to be open with you going forward.
Resist the urge to confront your child immediately or delete the account. Take time to review what is on the account. Look for signs of danger: contact with unknown adults, sharing personal information, age-inappropriate content, or bullying.
✗ Do not: Do not log into the account using your child's credentials without telling them — this breaches their trust deeply and may backfire.
Consider what you have found. Is the account simply a space for chatting with school friends using a different name? Or does it show contact with strangers, exposure to harmful content, or risky behaviour? The severity of the situation determines your next steps.
Approach your child without accusation. Try: 'I've noticed you have an account on [platform]. I'm not angry — I'd like to understand why you set it up.' Listen to their reason before responding.
Rather than imposing a blanket ban, work with your child to agree on what is acceptable. This might include which platforms they can use, privacy settings, and a periodic check-in arrangement you both feel comfortable with.
If you found concerning content — contact with strangers, inappropriate material, or bullying — follow the relevant emergency guidance on this site. If the account is on a platform with a minimum age your child does not meet, explain why the age restriction exists.
What not to do
Why this matters
If you need to report to authorities or a platform, evidence can help.
NSPCC Helpline
If you have found concerning content or contacts on the hidden account
24/7, 365 days a year
CEOP
If the account reveals contact with an adult who may be grooming your child
Online reporting available 24/7
Childline
For your child to speak to someone confidentially if they prefer not to talk to you
24/7, 365 days a year
Last reviewed: 2026-03-01