Does my area have a MASH?

Almost every English local authority runs a MASH or equivalent front-door service. The name might differ — Front Door, CADS, Initial Response — but the function is the same. Your council website will list the contact number for raising concerns about a child.

Can I contact the MASH directly?

Yes. Members of the public, professionals, and family members can all contact the MASH (usually via the council's main children's services number) to raise a concern about a child.

Is what I tell the MASH confidential?

The MASH treats information confidentially within the safeguarding system, but it is not secret from other agencies that need to know. Information is shared where it is necessary, proportionate, and for the welfare of a child.

What is a MASH (Multi-Agency Safeguarding Hub)?

Most UK councils run a MASH — a single team where social workers, police, health, and education meet to triage concerns about children.

Overview

A Multi-Agency Safeguarding Hub (MASH) is a co-located team that brings together representatives from the local authority children's services, police, health, education, probation, and sometimes other partners. Their shared job is to assess incoming concerns about children and decide the right level of response.

MASHs grew out of serious case reviews that highlighted how information held separately by different agencies could miss the bigger picture. By having staff from each agency in one room (or one secure system), the MASH can quickly pull together what is known about a family and reach a faster, better-informed decision.

Not every council uses the exact 'MASH' label — some call it the Front Door, Children's Advice and Duty Service (CADS), or Initial Response Team. The function is the same: triage, information sharing, and deciding the next step.

What this means

In short

If you contact children's services about a child, your call will normally reach the MASH first. They will check what is already known, talk to relevant partners, and decide whether the situation needs early help, a single agency response, a child and family assessment, or an urgent child protection response.

Who is involved

•MASH manager — usually a senior social worker who oversees the decision-making.
•Children's services social workers — review the concern and check existing records.
•Police safeguarding officers — check for any history of offences, domestic incidents, or intelligence.
•Health representatives — usually a designated nurse who can check NHS records.
•Education safeguarding leads — link with school records and DSLs.
•Other partners as needed — youth offending, probation, housing, domestic abuse services.

What to expect

1
Your initial contact (call or online form) goes to the MASH duty team.
2
Within hours, partner agencies check their records and add what they know.
3
A joint decision is reached about the threshold — no further action, signposting, early help, child in need, or child protection.
4
You and the referrer are told the outcome (with some details withheld where sharing would risk a child).
5
If further work is needed, the case is passed to the appropriate longer-term team.

What you can do

✓When calling children's services, ask if you are speaking to the MASH or the duty team.
✓Give as much detail as you can — names, dates of birth, schools, addresses — so partner checks are accurate.
✓Note the date and time of your call, and the reference number you are given.
✓If you are a parent being contacted by the MASH, ask which agencies have been consulted.
✓Ask what threshold decision has been made and when you will hear next.

Common misconceptions

Myth: The MASH is a court that decides if a child is taken away.

Reality: The MASH is a triage and decision-making team. It cannot remove a child. Removal needs parental consent, a court order, or police protection powers, none of which sit with the MASH.

Myth: MASH information sharing is unlimited.

Reality: MASH agencies share information under tight legal rules — necessary, proportionate, and for a safeguarding purpose. It is governed by data protection law and Working Together 2023.

External sources

Working Together to Safeguard Children 2023 — Department for Education
Information sharing advice for safeguarding practitioners — Department for Education
Multi-agency safeguarding arrangements — NSPCC Learning

Frequently Asked Questions

Last reviewed: 2026-05-20Next review: 2026-11-20

This is practical educational content to support families. For case-specific concerns about a child's safety, contact the NSPCC helpline on 0808 800 5000 or your local safeguarding team.