Your child has been communicating with someone through an online game who is making you uncomfortable — perhaps an older player who is giving gifts, asking to move conversations to private channels, requesting personal information, or encouraging secrecy.
Online gaming is a normal and often positive part of many children's lives, and most interactions with other players are harmless. However, gaming platforms can be used by those who want to exploit children, because the shared gaming experience builds trust quickly. If something about your child's gaming contact feels wrong, trust your instincts. This guidance will help you assess the situation and take appropriate action.
If the situation is not immediately dangerous, take some time to understand the relationship. Watch your child's behaviour around gaming sessions — are they secretive, defensive, or emotionally different after playing? Note the game, the other player's username, and how they communicate.
✗ Do not: Do not immediately ban gaming or uninstall the game without a conversation — this cuts off your line of communication and your child's trust.
Show interest in their gaming life. Ask who they play with, what they enjoy, and who their online friends are. Then gently explore the concerning contact: 'Tell me about [username] — how did you start playing together?'
Be alert to: gift-giving (in-game items, top-up cards, subscriptions), requests to move to a private messaging app, asking for real name/school/age/photos, encouraging secrecy ('don't tell your parents'), excessive flattery, or age-inappropriate conversations.
Review the game's privacy settings together. Disable voice and text chat with strangers, turn off direct messaging from non-friends, and ensure your child's profile does not reveal personal information. Many games have specific child safety settings.
If the contact shows signs of grooming or exploitation, report to CEOP. Also report the player to the game's moderation team. If your child has shared personal information or images, follow the relevant emergency guidance on this site.
What not to do
Why this matters
If you need to report to authorities or a platform, evidence can help.
CEOP (Child Exploitation and Online Protection)
If the contact shows signs of grooming, has asked for images, personal information, or a meeting
Online reporting available 24/7
NSPCC Helpline
For advice on whether the contact is concerning and what steps to take
24/7, 365 days a year
Childline
For children who want to discuss their gaming relationship with a trained counsellor
24/7, 365 days a year
Last reviewed: 2026-03-01