How to raise a safeguarding or online-safety worry with your child's school — who to ask for, what to say, what the school must do, and how to follow up.
Something online involves your child's school — bullying in a class group chat, a fallout that's spilling into school, images being shared among pupils, or a concern about another child's welfare. You want the school to act, but you're not sure who to contact or what they'll actually do. Knowing how the school's safeguarding system works makes the conversation far more effective.
Schools in England have a statutory duty to safeguard pupils, and online incidents involving pupils are firmly within that duty. Most concerns are handled well once raised with the right person. The key is to go to the Designated Safeguarding Lead (DSL), give clear information, and be clear about what you'd like to happen and when you expect to hear back.
Ask the school office to speak to the Designated Safeguarding Lead (DSL) — every school must have one and publish who they are. You don't have to explain everything to the receptionist.
Write down the facts first: what happened, when, which pupils/platforms were involved, and any evidence you have (screenshots with usernames, dates, and times).
Be clear about what you're asking for — that it's recorded, investigated, or that specific action is taken — and ask when you'll hear back.
Keep your own record of the conversation, including who you spoke to and what was agreed.
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If the school does not act and you remain worried about a child's safety, you can contact your local authority's safeguarding team (MASH) via gov.uk, or the NSPCC helpline (0808 800 5000). If there's a crime (threats, sexual content, assault), report to the police on 101, or 999 in an emergency — you don't have to wait for the school.
ตรวจสอบล่าสุด: 2026-07-13
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