Message to a platform's support team

Generic reporting message to send to a social media, gaming, or messaging platform when their in-app report has not been enough.

When to use this templateUse when you have already used the in-app report function and want to send a written record by email or web form to the platform's support team.

Tone guidance

Lead with "safeguarding report" in the subject so it routes correctly.
Use the platform's own terms ("account", "username", "in-app report") so it lines up with their internal tools.
Be specific about what action you are asking for — review, removal, suspension, escalation.
Keep your tone professional. Platforms log everything and tone affects routing.

Template

Subject: Safeguarding report — [PLATFORM] — [ISSUE TYPE]

Hello,

I am writing as the parent of a child user on [PLATFORM] to report a safeguarding issue.

The issue: [ISSUE TYPE], involving the account [USERNAME OR URL].

My child's age: [CHILD'S AGE].
Date(s) the issue occurred: [DATE(S)].
In-app report reference (if any): [IN-APP REPORT REFERENCE].

What I have done so far:
- Used the in-app report feature.
- Saved screenshots and timestamps.
- Discussed it with my child.

What I am asking [PLATFORM] to do:
[WHAT YOU ARE ASKING]

I would be grateful for:
- Confirmation that this report has been received.
- A reference number I can quote if I need to follow up.
- Information on what action has been taken and whether the account remains active.

If this is the wrong route to reach your safeguarding or trust and safety team, please direct me to the correct contact.

Thank you,
[YOUR NAME]
[YOUR EMAIL]

Fields to replace

[PLATFORM] — Platform name
[ISSUE TYPE] — Type of issue · e.g. unwanted contact, harassment, image-based abuse, account impersonation, age-rule breach.
[USERNAME OR URL] — Account / username involved
[CHILD'S AGE] — Your child's age
[DATE(S)] — Date(s) the issue occurred
[IN-APP REPORT REFERENCE] — In-app report reference (if any)
[WHAT YOU ARE ASKING] — What you are asking the platform to do
[YOUR NAME] — Your name
[YOUR EMAIL] — Contact email

What to attach

•Screenshots if their form allows uploads.
•Account URL, username, or post link.
•Your in-app report reference if you have one.

What not to include

Other users' private content beyond what is needed to identify the issue.
Indecent images of any child. Report these to CEOP and the IWF instead.
Threats to go to the press or post about the platform publicly.
Personal data about your child that the platform does not need (full address, school name, etc.).

Sources

Ofcom: Reporting harmful content online — Ofcom

Last reviewed: 2026-05-20Next review: 2026-08-20

This is practical educational content to support families. For case-specific concerns about a child's safety, contact the NSPCC helpline on 0808 800 5000 or your local safeguarding team.