Responding and Reporting Correctly
What to do when you have a concern about a pupil's online safety.
Immediate response
If a child discloses something to you: listen calmly, do not promise confidentiality, do not ask leading questions, make brief factual notes as soon as possible, and follow your school's safeguarding reporting procedure immediately. Never attempt to investigate yourself or confront an alleged perpetrator.
Key takeaway
Listen, record, and report — never investigate or promise to keep secrets.
Supporting the child
After reporting, continue to be a calm, trusted presence for the child. Do not repeatedly ask them about the disclosure. Maintain normal routines as far as possible. The designated safeguarding lead will coordinate next steps. Take care of your own wellbeing too — disclosures can be distressing for staff.
Key takeaway
Your ongoing calm presence matters — continue supporting the child while the safeguarding process takes its course.